Support
Answers to the questions we hear most, and a real person when you need one.
Need someone right now?
We cannot help with emergencies by email. If you are in danger, call your local emergency number. Helplines are listed on the safety page.
Contact us
Write to support@soberchamp.com. A person on our team reads every message. Please do not send passwords or anything you would not want in an email.
- Privacy questions and data requests: privacy@soberchamp.com
- Press and partnerships: hello@soberchamp.com
- Delete your account on the web: delete account
Questions and answers
When can I download SoberChamp?
The apps for iPhone and Android are being finished and are not in the stores yet. Leave your email on the home page and we will write to you once, on launch day.
Is SoberChamp free?
Yes. The tracker, pledge, review, SOS toolkit, helplines, calendar, savings, milestones, community, backup and a daily chat allowance with Sori are free. SoberChamp Plus is an optional subscription that adds more.
How will the free trial work?
Plus will start with 7 days free on both the yearly and the monthly plan. You will see the price in your own currency and the first billing date before you confirm, and we will remind you two days before the trial ends. Cancel before then and you pay nothing.
How do I cancel a subscription?
Subscriptions are billed by the App Store or Google Play. Open your subscriptions in the store settings and cancel there. The Membership screen in the app links you straight to it. Deleting your account does not cancel a store subscription, so cancel it in the store too.
Which habits can I track?
More than 140, grouped and searchable: alcohol, cigarettes, vaping, cannabis, other drugs, gambling, screens, food and many more. You can also add your own. There is no cap and no fee per habit.
I slipped. Do I lose everything?
Never. Tap Rise again and your current run starts fresh, while your lifetime sober days, best run, rank and sunstones all stay.
Do I have to quit completely?
No. For each habit you can choose to quit, cut down, taper, or simply explore your pattern, and you can change the goal at any time.
Is Sori a real person?
No. Sori is an AI companion, not a person and not a clinician. Sori can listen, encourage and help you plan. In a crisis, Sori points you to emergency services and human helplines.
Who can see my data?
Your tracker, journal, check ins and chats live in a private vault for your account, encrypted at rest. We never show ads and never sell data. Posts you make in the community are visible to other members under your handle.
Can I use SoberChamp without an account?
Yes. You can start as a guest with no name, email or phone number. If you decline cloud storage, your data stays on your phone and your clock, savings, pledges and SOS tools work the same.
Will my progress move to a new phone?
Yes, if you turned on your vault and linked a sign in method (email, Apple or Google). Backup is free. Sign in on the new phone and your journey is there.
Which languages does the app speak?
The app is translated into 12 languages: English, Spanish, Portuguese, German, French, Italian, Hindi, Nepali, Arabic, Japanese, Korean and Indonesian.
How do I export or delete my data?
In the app, open Me, then Your data. Export everything gives you one file. Delete all my data and Delete account erase it. You can also ask on the web on the delete account page.
Leave the launch list
Changed your mind? Enter the address you signed up with and we will remove it.